TERMS AND CONDITIONS
Infinity Security and Hotel Supplies
Last updated: June 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Infinity Security and Hotel Supplies website and the purchase of any products or services offered through it. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or making a purchase. If you do not agree with any part of these Terms, please do not use our website.
Infinity Security and Hotel Supplies reserve the right to update or amend these Terms at any time. The most current version will always be available on our website. Continued use of the website following any changes constitutes acceptance of the updated Terms.
2. About Us
Infinity Security and Hotel Supplies is a company providing security systems and hospitality technology solutions, including but not limited to:
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Security systems: CCTV, access control, LPR cameras, retractable bollards, perimeter protection, and under-vehicle surveillance systems.
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Hotel supplies and technology: Point of Sale (POS) systems, Property Management Systems (PMS), and related hospitality equipment.
For any enquiries regarding these Terms, please contact us at:
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Website: www.infinitysecurityandhotel.com
3. Use of Our Website
3.1 Permitted Use
You may use our website for lawful purposes only. You agree not to use the website in any way that:
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Violates any applicable local, national, or international laws or regulations.
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Is fraudulent, harmful, or misleading.
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Transmits unsolicited commercial communications (spam).
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Interferes with the normal operation of the website or its infrastructure.
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Attempts to gain unauthorized access to any part of the website or its related systems.
3.2 Intellectual Property
All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Infinity Security and Hotel Supplies or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
3.3 Accuracy of Information
We make every effort to ensure the information on our website is accurate and up to date. However, we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors and to update information at any time without prior notice.
4. Orders and Product Sales
4.1 Placing an Order
By placing an order through our website, you are making an offer to purchase the selected products or services at the listed price. All orders are subject to availability and acceptance by Infinity Security and Hotel Supplies.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where:
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A product is out of stock or no longer available.
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There is an error in the product description or pricing.
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We are unable to verify payment or billing information.
4.2 Order Confirmation
Once your order has been received, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order. Acceptance occurs only when we dispatch the goods or confirm the booking of services.
4.3 Product Descriptions
We endeavor to describe all products accurately. However, minor variations in colour, dimensions, or specifications may occur. Product images are for illustrative purposes only and may not exactly represent the final product delivered.
5. Pricing and Payment
5.1 Pricing
All prices are listed in the applicable currency and are exclusive of delivery charges, or installation fees unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of purchase.
5.2 Payment Methods
We accept the following payment methods:
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Card payments (debit or credit card) via our secure online payment gateway.
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Bank transfer — payment details will be provided upon request or at checkout. Orders paid by bank transfer will only be processed upon receipt and confirmation of cleared funds.
5.3 Payment Security
All card payments are processed through a secure, encrypted payment gateway. Infinity Security and Hotel Supplies does not store your full card details on our systems.
5.4 Failed or Declined Payments
If your payment is declined or fails to process, your order will not be confirmed. Please contact us or your bank to resolve any payment issues. We accept no liability for losses arising from failed payments.
6. Delivery
Delivery timelines and charges will be communicated at the time of order. We will make every reasonable effort to deliver goods within the estimated timeframe. However, delivery dates are estimates only and we shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to customs clearance, logistics disruptions, or force majeure events.
Risk of loss or damage to goods passes to the buyer upon delivery. It is the buyer's responsibility to inspect all goods upon receipt and notify us of any damage or discrepancies within 48 hours of delivery.
7. Returns and Cancellations
7.1 Cancellations
Orders may be cancelled prior to dispatch by contacting us promptly. Once goods have been dispatched or services have commenced, cancellations may not be accepted or may be subject to a cancellation fee.
7.2 Returns
Returns are accepted under the following conditions:
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The item is unused, in its original packaging, and in a resaleable condition.
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The return is requested within 3 days of delivery.
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The item is not a custom-ordered, specially configured, or installed product.
To initiate a return, please contact us at sales@infinitysecurityandhotel.com with your order details and reason for return. Return shipping costs are the responsibility of the buyer unless the item is faulty or was delivered in error.
7.3 Faulty or Incorrect Items
If you receive a faulty or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
8. Warranties and After-Sales Support
8.1 Security Systems
All security systems products supplied by Infinity Security and Hotel Supplies are covered by a manufacturer's warranty. Warranty periods and terms vary by product and brand. Details will be provided at the time of purchase or installation. The warranty covers defects in materials and workmanship under normal use and does not cover:
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Damage caused by misuse, neglect, or unauthorized modification.
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Damage caused by external factors such as power surges, weather, or third-party interference.
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Normal wear and tear.
8.2 Hotel Supplies and Hospitality Technology
Hotel technology products including POS systems and PMS software are covered by the respective manufacturer's warranty. Software licenses, subscription terms, and support agreements are subject to the terms of the individual software providers.
We offer after-sales support for all products we supply. Support is available during business hours and can be accessed via email or phone. On-site support may be available and may be subject to additional charges.
8.3 Warranty Claims
To make a warranty claim, please contact us with proof of purchase, a description of the fault, and supporting photographs where applicable. We will assess the claim and advise on next steps within a reasonable timeframe.
9. Installation and Professional Services
Where Infinity Security and Hotel Supplies provides installation or professional services, the following applies:
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A site survey may be required prior to installation. Any civil works, cabling infrastructure, or preparatory work required on-site is the responsibility of the client unless explicitly included in the agreed scope of works.
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Installation will be carried out by qualified technicians in accordance with applicable industry standards.
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The client is responsible for ensuring safe and unobstructed access to the site on the agreed installation date.
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Any variations to the agreed scope of works may result in additional charges, which will be communicated and agreed in advance.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Infinity Security and Hotel Supplies shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services, including but not limited to loss of profits, loss of data, or business interruption.
Our total liability to you in connection with any order or service shall not exceed the value of that order or service as paid by you.
Nothing in these Terms limits our liability for fraud, personal injury, or any other liability that cannot be excluded by law.
11. Privacy and Data Protection
Your use of our website and purchase of our products is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal data. You can view it on our website at www.infinitysecurityandhotel.com/privacy-policy.
12. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. Infinity Security and Hotel Supplies has no control over the content or availability of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
13. Force Majeure
Infinity Security and Hotel Supplies shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, supply chain disruptions, pandemics, civil unrest, or communication or power failures.
14. Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the jurisdiction in which Infinity Security and Hotel Supplies is registered and operates. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Infinity Security and Hotel Supplies
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.