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PRIVACY POLICY

Infinity Security and Hotel Supplies

Last updated: June 2026

 

1. Introduction

Infinity Security and Hotel Supplies ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or interact with our services.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

 

2. Who We Are

Infinity Security and Hotel Supplies is a company providing security systems (including CCTV, access control, LPR cameras, and perimeter protection among others) and hospitality technology supplies (including POS systems, PMS software, and hotel management solutions).

For any privacy-related enquiries, please contact us at:

 

3. What Personal Data We Collect

We collect personal data when you voluntarily submit information through our website. This includes:

3.1 Contact & Enquiry Forms

  • Full name

  • Email address

  • Phone number

  • Company or property name (where applicable)

  • The content of your enquiry or message

3.2 Automatically Collected Data

When you browse our website, certain data is collected automatically through cookies and tracking technologies:

  • Browser type and version

  • Pages visited and time spent on each page

  • Referring website or source

  • Device type (desktop, mobile, tablet)

 

4. How We Collect Your Data

We collect data through the following means:

  • Directly from you, when you complete a contact or enquiry form on our website.

  • Via Google Analytics, which tracks visitor behavior and website usage statistics.

  • Via social media pixels (including Meta/Facebook and Instagram), which may collect data about your visit if you have previously interacted with our social media pages.

  • Via third-party live chat tools (such as WhatsApp), when you initiate a conversation with us through the website.

 

5. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide the information or services you have requested.

  • To process bookings or orders placed through our website.

  • To improve our website performance and user experience using analytics data.

  • To understand how visitors find and interact with our website (via social media pixels).

  • To communicate with you about our products, services, or promotions where you have given consent.

  • To comply with applicable legal obligations.

 

6. Cookies & Tracking Technologies

Our website uses the following types of cookies:

6.1 Google Analytics

We use Google Analytics to collect anonymized data about how visitors use our website. This helps us understand traffic patterns and improve our content. Google Analytics uses cookies stored on your device. You can opt out by visiting: https://tools.google.com/dlpage/gaoptout

6.2 Social Media Pixels

We use the Meta Pixel (Facebook and Instagram) to measure the effectiveness of our advertising and understand how users interact with our website after viewing our social media ads. These pixels may collect data such as your IP address, browser information, and pages visited.

6.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

  • View cookies that are stored on your device

  • Block all or specific cookies

  • Delete cookies when you close your browser

 

7. Third-Party Services & Data Sharing

We do not sell your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website and delivering our services:

  • Google LLC — for analytics and advertising services (Google Analytics, Google Ads).

  • Meta Platforms, Inc. — for social media advertising and pixel tracking (Facebook, Instagram).

  • WhatsApp LLC — for live chat communication initiated through our website.

Each of these third parties has their own privacy policies governing how they use your data. We encourage you to review them. We ensure that any third party we work with provides adequate levels of data protection.

 

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

  • Enquiry form submissions: retained for up to 2 years, unless an ongoing business relationship exists.

  • Analytics data: retained in accordance with Google Analytics default retention settings (up to 26 months).

  • Chat records: retained for up to 1 year for reference and quality assurance purposes.

After these periods, your data will be securely deleted or anonymized.

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9. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These include secure server infrastructure, restricted internal access to personal data, and regular review of our security practices.

 

10. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any external sites and encourage you to review their policies before providing any personal information.

 

11. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

 

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Infinity Security and Hotel Supplies

We are committed to resolving any privacy concerns promptly and transparently.

© 2026 by Infinity Security and Hotel Supplies. All rights reserved.

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